Privacy Policy

1. Introduction

Bao Hin ("we", "our", "us"), operating from 145 Holland Road, #06-12, Singapore 278658, is committed to handling personal data responsibly and in accordance with Singapore's Personal Data Protection Act 2012 (PDPA).

This Privacy Policy explains what personal data we collect from visitors to our website and participants in our programmes, how we use it, how we protect it, and what rights you have in relation to it.

If you have any questions about this policy or our data practices, please write to us at [email protected].

2. Personal Data We Collect

We collect personal data in the following circumstances:

• Enquiry form: When you submit an enquiry through our website, we collect your name, email address, and optionally your telephone number and message content.
• Programme registration: When you register for a programme, we collect the information necessary to administer your enrolment, including payment details (processed through third-party payment services).
• Cookies and analytics: Our website uses cookies to understand how visitors use the site. See Section 5 and our Cookie Policy for details.

Legal basis for processing: We process personal data on the basis of your consent (where you have provided it), and where necessary for the performance of an agreement for programme delivery. We also retain basic contact records for the period reasonably necessary to manage enquiries and programme-related communications, in accordance with our legitimate interests.

Retention: Enquiry records are retained for up to twelve months. Programme participant records are retained for up to five years following the last programme attended, for administrative purposes. We delete personal data when it is no longer needed for the purpose for which it was collected.

3. How We Use Personal Data

• To respond to enquiries about our programmes
• To administer programme enrolment, scheduling, and communications
• To send you information about upcoming programme dates, if you have consented to receive such communications
• To process payments for programme fees, through our payment service providers
• To understand how our website is used, so that we can improve it
• To comply with our legal obligations under Singapore law

We do not: sell your personal data to third parties, share it with financial institutions or product distributors, or use it for purposes other than those listed above.

You may withdraw consent to receiving programme information communications at any time by writing to us at [email protected].

4. Data Protection Measures

We take reasonable steps to protect personal data from unauthorised access, disclosure, alteration, or destruction. These measures include:

• Website served over HTTPS with current TLS encryption
• Access to personal data limited to Bao Hin staff who need it to do their work
• Physical records kept in secured premises
• Third-party service providers (email, payment) selected for their security standards

In the event of a data breach that is likely to result in significant harm to affected individuals, we will notify the Personal Data Protection Commission (PDPC) and affected individuals in accordance with our obligations under the PDPA.

5. Cookies

Our website uses cookies. Essential cookies are necessary for the site to function. Optional cookies (analytics, preferences) are only set if you accept them through our cookie consent banner.

For full details of the cookies we use and how to manage your preferences, please see our Cookie Policy.

6. Your Rights

Under Singapore's PDPA, you have the right to:

• Access the personal data we hold about you
• Correct personal data that is inaccurate or incomplete
• Withdraw consent to the use of your data for marketing communications
• Request deletion of personal data that we no longer need to retain
• Lodge a complaint with Singapore's Personal Data Protection Commission (PDPC) at www.pdpc.gov.sg

To exercise any of these rights, please write to [email protected]. We will respond within thirty days.

7. Third-Party Links

Our website may contain links to external websites. Bao Hin is not responsible for the privacy practices of those sites and we recommend that you read their privacy policies independently.

8. Children's Privacy

Our programmes and website are intended for adults aged 18 and above. We do not knowingly collect personal data from anyone under 18. If you believe we have inadvertently received data from a person under 18, please contact us at [email protected] and we will delete it promptly.

9. Changes to This Policy

We may update this Privacy Policy from time to time. Where changes are significant, we will notify active programme participants by email. The "last updated" date at the top of this page reflects the date of the most recent revision. Continued use of our website after changes are published constitutes acceptance of the revised policy.

10. Contact

For all data protection enquiries, please contact us at: